Terms and Conditions

Removal Company Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Fulham provides removal and associated services to private and commercial customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company or we or us means Removal Company Fulham, the provider of removal and related services.

Customer or you means the person, firm or organisation requesting the services.

Services means any removal, packing, loading, unloading, storage, delivery, or waste-related services we agree to provide.

Goods means all items, furniture, equipment, boxes, and belongings that are the subject of the services.

Contract means the agreement between you and us for the supply of the services, incorporating these Terms and Conditions.

2. Quotations and Estimates

2.1 Any quotation or estimate is based on the information you provide at the time of enquiry, including addresses, access conditions, parking arrangements, property size, volume of goods, and any special requirements.

2.2 Quotations are normally provided on a fixed price basis. Where this is not possible, an hourly rate or other pricing structure will be clearly explained to you before you make a booking.

2.3 Quotations are valid for 30 days from the date of issue, unless otherwise stated. After this period we may revise or withdraw the quotation.

2.4 We reserve the right to adjust our charges if the information you provided was incomplete, inaccurate, or has changed. This includes changes to access, parking restrictions, additional items, or extra services requested on the day.

3. Booking Process

3.1 A booking is made when you accept our quotation and we confirm availability for the requested date and time. Acceptance may be by written confirmation or by clear verbal agreement, subject to our confirmation.

3.2 We may require a deposit to secure your booking. Details of any deposit will be communicated at the time of booking. Your booking is not guaranteed until the deposit has been received where required.

3.3 It is your responsibility to check the booking details, including dates, addresses, contact information, and the services to be provided. Any errors must be notified to us as soon as possible.

3.4 We reserve the right to decline or cancel a booking at our discretion where we reasonably consider that the work cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.

4. Access, Parking and Preparations

4.1 You must ensure that suitable access is available at both collection and delivery addresses, including clear routes for removal staff, vehicles, and equipment.

4.2 You are responsible for arranging any necessary parking permissions, permits, or suspensions. Any fines or charges incurred as a result of inadequate parking arrangements may be added to your final bill.

4.3 You must ensure that the property is ready for the agreed start time, including appropriate packing (where not included in our service), dismantling of furniture (where agreed), and safe disconnection of appliances.

4.4 We are not responsible for delays or additional costs arising from inadequate access, unsuitable parking, or insufficient preparations.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on or before the day of the move, and in any event before unloading at the delivery address.

5.2 Accepted payment methods will be confirmed during the booking process. We do not accept payment by cheque unless this has been expressly agreed in advance.

5.3 Where a deposit is required, it forms part of the total price. The remaining balance is payable in accordance with the agreed payment terms.

5.4 If payment is not received when due, we reserve the right to suspend or refuse to carry out services, retain goods until payment is made in full, and charge interest on overdue amounts at the statutory rate.

5.5 For commercial customers, additional credit terms may be agreed in writing. If those terms are breached, all outstanding invoices may become immediately due and payable.

6. Cancellations and Postponements

6.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.

6.2 We reserve the right to apply the following cancellation charges based on the notice given before the scheduled start time:

a. More than 7 days notice: deposit refunded or transferred, less any reasonable administrative costs.

b. Between 2 and 7 days notice: up to 50 percent of the quoted price may be charged.

c. Less than 2 days notice or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 For postponements, we will make reasonable efforts to accommodate your new preferred date. However, availability cannot be guaranteed, and cancellation charges may still apply if we are unable to rebook the original date.

6.4 If we must cancel or postpone due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, or staff illness, we will inform you as soon as practicable and rearrange the services where possible. We will not be liable for any resulting indirect losses.

7. Customer Responsibilities

7.1 You are responsible for:

a. Obtaining any permissions, permits, or consents needed for access, parking, or moving goods into or out of the premises.

b. Ensuring that all goods are suitably packed, labelled, and ready for transport where packing is not included in our service.

c. Providing accurate information about any fragile, valuable, or unusually heavy items.

d. Ensuring that children, pets, and other occupants are kept at a safe distance from removal operations.

7.2 You must not ask our staff to undertake any work that is unsafe, illegal, or outside the scope of normal removal activities, such as structural alterations or electrical and plumbing work.

8. Excluded and Restricted Items

8.1 We do not accept responsibility for the removal or transport of the following items unless expressly agreed in writing:

a. Cash, securities, or financial documents.

b. Jewellery, watches, or high value personal items.

c. Precious metals or stones.

d. Perishable or frozen foods.

e. Animals or plants.

8.2 The following items must not be included in any consignment for removal or storage:

a. Hazardous, flammable, or explosive materials.

b. Illegal goods or substances.

c. Waste materials, unless we have specifically agreed to remove them in compliance with waste regulations.

8.3 If such items are included without our knowledge, we may remove, store, or dispose of them at your expense and without liability to you.

9. Waste Regulations and Disposal

9.1 We comply with applicable waste management and environmental regulations. Any removal of waste, unwanted items, or rubbish will only be carried out where agreed in advance as part of the services.

9.2 We are not a general waste disposal contractor. Items classed as controlled waste, hazardous waste, or restricted materials may require specialist disposal which will be quoted separately where possible.

9.3 You confirm that any items you ask us to remove and dispose of are lawfully yours to discard and do not contain prohibited materials. You will indemnify us against any claims, penalties, or costs arising from unlawful or improper disposal instructions.

9.4 Where we agree to remove waste or unwanted items, we will arrange for their disposal or recycling through appropriate and lawful channels. We do not guarantee that items will be recycled rather than disposed of, although we will always seek to use responsible methods.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations and exclusions set out in this section.

10.2 We are not liable for loss or damage arising from:

a. Your failure to adequately pack or protect goods where packing is your responsibility.

b. Normal wear and tear, minor scuffs or scratches, or deterioration due to the nature of the goods.

c. Pre-existing defects or damage.

d. Inherent vice, faulty design, or defective materials.

e. Acts or omissions of third parties not under our control.

10.3 Unless otherwise agreed in writing, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the affected items, subject to an overall cap that will be provided or referred to in our quotation or booking documentation.

10.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of earnings, loss of use, or any loss arising from delay or failure to perform the services on a particular date or at a particular time.

10.5 You must notify us in writing of any loss or damage as soon as reasonably practicable, and in any event within 7 days of completion of the services, so that we can investigate. Failure to notify us within this timescale may affect your ability to make a claim.

11. Insurance

11.1 We maintain appropriate insurance in relation to our activities as a removal company. Details can be provided on request.

11.2 It remains your responsibility to ensure that your goods are adequately insured during the move. We recommend that you check your household or business insurance policy and arrange additional cover if necessary.

12. Timeframes and Delays

12.1 Any times stated for arrival, completion, or duration of the services are estimates only and do not form part of the contract unless expressly guaranteed in writing.

12.2 We will not be liable for delays caused by traffic conditions, road closures, vehicle breakdowns, weather, access issues, or other circumstances beyond our reasonable control.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with the team on the day where possible so that we can seek to resolve the issue immediately.

13.2 If the matter cannot be resolved on the day, you should submit a written complaint providing full details of your concerns, including dates, addresses, and a description of any loss or damage.

13.3 We will acknowledge your complaint and aim to investigate and respond within a reasonable period. We may request further information or evidence to assist our investigation.

14. Data Protection and Privacy

14.1 We will collect and use your personal information for the purposes of providing the services, managing your booking, and handling payments and communications.

14.2 Your information will be stored securely and will not be shared with third parties except where necessary to perform the contract, comply with legal obligations, or with your consent.

15. Termination

15.1 We may terminate the contract immediately if you commit a serious breach of these Terms and Conditions, fail to pay any amount when due, or act in a threatening, abusive, or unsafe manner towards our staff.

15.2 On termination, we will cease providing services and may retain goods until all sums owed have been paid. Any additional costs incurred as a result of termination will be your responsibility.

16. Variations

16.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless a variation is expressly agreed in writing.

16.2 Any changes to the services, price, or other contract terms must be agreed in writing or clearly recorded and confirmed by both parties.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the services of Removal Company Fulham, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.